Answer to a question from a reader

What steps should I take when my housing status says I'm approved?

The short answer

Keep checking the status of your application until your house is ready to be allocated

The long answer

You can do one of the following things:

1. You can log onto the Housing Subsidy Portal at and enter your ID number. 

2. You can go to your municipal office. Take your copy of your C Form so they can check where you are on the waiting list.

3. You can SMS 44108 and type in your ID number.

4. You can phone the toll-free housing number at 0800 146 873

5. You can email and give them your ID number.

Any one of these should tell you what the situation is with your house. But it can take years before your house is allocated to you.

When your house is ready to be allocated, the municipality will inform you that you must come in and sign a “happy letter” and Service Agreement, and you will then be given the keys to the house, and hopefully, the title deeds too.

If the title needs are not available when you get your house, do not stop checking when they will be ready, because it is only the title deeds that make you the legal owner of your house.

Wishing you the best,

Answered on Feb. 16, 2022, 9:16 a.m.

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Please note. We are not lawyers or financial advisors. We do our best to make the answers accurate, but we cannot accept any legal liability if there are errors.