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Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Topic: Home Affairs  |  Show questions and answers for all topics

What is the process to arrange an appointment with Home Affairs to set up a premarital interview?

Home Affairs has introduced a new online Branch Appointment Booking System which they say is quick and easy. Or you will have to visit the nearest Home Affairs office.

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How do I apply for an ID now that I am 18 because my parents do not have permanent residence in South Africa?

The Department of Home Affairs says that undocumented foreign nationals born in South Africa are issued with a birth certificate free of charge. All children born in SA must be registered.

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I can't verify my identity to Home Affairs or SASSA because I don't look the same and my fingerprints have faded.

Accommodations should be made to help you if you look different because you have aged since your last ID photo was taken and your fingerprints are faded.

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Why is SASSA not sending me an ID verification link?

It could be that they are struggling to verify your identity because you have a green ID book and your photo is not clear enough.

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How can I get an ID if my birth wasn't registered and I lost my clinic card?

Make an affidavit and apply for a duplicate clinic card from the hospital where you were born.

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I was a child when my mother died three years ago. How can I get a duplicate of her ID and report her death to the Masters Office?

If you have something with her ID number on, go to Home Affairs and ask them to help you with the ID. You can report her death by lodging a completed death notice.

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Where can I apply for an ID online?

You can submit ID and passport applications and payments on the eHomeAffairs website.

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I have been waiting years for Home Affairs to change my marital status. What can I do?

Home Affairs is dealing with a huge backlog of applications. You may need legal aid to compel them to process yours now.

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I don't know my birth parents and Home Affairs keeps refusing me an ID. What can I do?

Home Affairs is supposed to let your adoptive parents help you apply. They should also tell you why your applications have been denied.

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Why have I still not heard back from Home Affairs regarding my appeal for my rejected letter of good cause?

There is a huge backlog at Home Affairs, so the acting Director-General extended existing permits for those who applied or appealed before 20 November 2023.

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