Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

What do I do if the municipality refuses to comply with a court order against them?

The best way would be seek to seek legal advice about how to enforce the court order.

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How can I get an interview for a birth certificate at Home Affairs?

You can phone their hotline but you will probably have better luck if you get help from a non-government organisation.

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How can we trust that the Post Office will pay our Voluntary Severance Packages if they mismanaged our pensions and UIF?

You cannot claim UIF if you take a Voluntary Severance Package. You need legal advice.

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Can my employer refuse to help me register for a trade test?

If the firm has a payroll of over R500,000, then they must register with SETA and provide learnerships.

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Why was my SASSA grant declined then approved?

Your SASSA grant may have been delayed due to changes made by changes to the qualifying criteria.

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How can I adopt my minor relative's baby?

You should contact the Department of Social Development, but the baby needs a birth certificate first.

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What can I do if I am overdue on school fees debt but cannot afford to pay?

Find out the details of your debt and repayments: If you have paid more than double how much you initially owed, you are not liable for more payments.

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I accidentally applied for early retirement due to ill health instead of disability. What can I do?

Unfortunately, you can't take your application back once it's been approved. You should get details about your umbrella fund's retirement due to ill health benefits.

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What can I do if a UIF employee won't help me even if I have all the necessary documents?

You can contact the UIF Call Centre to ask that they help you. You can also lodge a complaint against the employee.

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What can I do if my mother ripped up my birth certificate before I could get an ID?

It would be best if you can get another trusted adult to go with you, but sometimes these processes at Home Affairs prove difficult.

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